The value that Paytec wants to add to its clients’ business does not stop with the delivery of the product. We offer advice in the selection of the models, we configure and install new systems, we organize and deliver technical training sessions on programming, maintaining and running diagnostic of Paytec products, we offer a one-to-one phone or videoconferencing support service targeted at analyzing and solving compatibility or malfunctioning problems: the activities of Paytec Customer Service department are always aimed at quickly clearing any obstacle to full client’s operability.
When required, we also offer a consolidated and experienced repair service, whereby we always investigate the root causes of any malfunctioning in close contact with Paytec R&D department.
We do everything to support our Clients’ business and to allow them to operate professionaly, efficiently and without concerns. And we are glad that this effort has been ackowledged by our Clients in several customer satisfaction surveys performed over the last years.